Smartcard troubleshooting steps

Follow the following steps to see if a Smartcard is readable (assuming the Smartcard reader fails to read a Smartcard even though the device is detected and the status light is correct):

  1. Insert Smartcard into Reader.
  2. Open cmd (Command Prompt)
  3. Enter the command “certutil -scinfo”
  4. If the smartcard is working (readable), the ATR value of the card will be shown. Otherwise, an error will be displayed instead.


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