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Join SecureMetric Team

​​​​​​​Find out about our job opportunities and submit your application on line.

At SecureMetric, we keep our talents recruitment and development efforts as our long term ongoing process. If you think you are outstanding and passion about our industry, perhaps SecureMetric will be your consideration in view with our aggressive expansion mode. As the best, join the best and being part of our Global Champion team!

Responsibilities and Duties

  • Responsible for permanent Test Leads and Test Analyst performance and general day to day managing of the QA team
  • Manage any 3rd party or contracting testing resource, if any
  • Execute testing and release management within a mixed estate of development environments where primary focus will be on J2EE web-based application, Mobile Application (iOS & Android) and Windows/Linux/Mac middleware technologies
  • Liaise with Project Manager, and developers to identify and assess new development or configuration tasks that may affect the Test Plans and Test Cases
  • Identify objectives and functions usage contentions
  • Arrange meetings between Project Managers, developers and account managers that have contention, agreeing and documenting action plan
  • Attending Change Control Board (CCB) to support the project delivery and ensure the smooth transition throughout the software development lifecycle
  • Interfaces with all areas affected by CCB changes including patches, new functions, bug fix, and etc.
  • Oversees/coordinates all aspects of the project change and test environmental requirements
  • Plans, conducts and directs the release and test environment analysis
  • Monitors the software release from initiation through to delivery ensuring full interaction with project manager and operation team on all matters providing status reports whenever is necessary
  • Assess project risks, issues and develops resolutions to meet productivity quality anddelivery goals
  • Escalate test and/or release contention issues to Project Manager and Head of Technology
  • Ensure that test environments are maintained and remain "Fit for purpose" for the program of project deliverables
  • Deliver and maintain internal "Best Practice" for software release and test management processes
  • Act as a single point of contact for project delivery to the Project Manager and Head of Technology
  • Maintain strong relationship with IT services relating to software release and change to ensure smooth transition
  • Mentoring and training of internal testing resources
  • Organizing testing phases of different projects in conjunction with the Project Manager
  • Organizing, recruiting extra resource when required
  • Any other tasks assigned by management deem necessary as and when required

Skills and specifications

• Experienced holding a release/test management/test lead role
• Proven ability in relationship building and influencing skills in a business and IT environment
• Thorough knowledge and understanding of QA management
• Good understanding of at least ONE J2EE web-based solution
• Good technical knowledge and experience of server (Linux & Windows) and database (MySQL/MariaDB) environments
• Experience of J2EE, JBoss, Linux and MySQL,PKI technologies and Multi-factor authentication technologies (additional advantage), Security/Web Vulnerability Test, Test automation script such as Selenium, Test Management tools and techniques
• Good understanding of the requirements analysis, definition and specification process
• Good interpersonal skills
• Excellent oral and written communication skills
• Self-motivated, self-starter and flexible to work with minimal supervision
• Tenacious work attitude
• Able to meet deadlines along with working under pressure
• Resilient
• Self-drive for continuous personal improvement
• Able to motivate and inspire others within the team
• Positive outlook on work and the activities presented
• Delivery Focused
• Manageability; takes direction and provides proactive and constructive support
• Expectations, manages Project Manager and delivery expectations to ensure project success
• Strong believer in team work with outstanding leadership competency
• Ability to prioritize workload in light of fluctuating business requirements
• Strong organization, multi-tasking and time management skills

Education and Qualifications

• ISTQB Advanced Level Certification
• Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers/technology
• A certification in Quality Assurance is an advantage
• Minimum 5 years Quality Assurance experience
• Required language: English

Responsibilities and Duties

• Perform Project management/coordination tasks:

• Perform functional analysis, application design, development, unit test,deployment and maintenance
• Collaborate closely with project manager and software architect to discuss project requirements, design and technologies related research
• Participate in software development life cycle and custom enterprise application development
• To take responsibility for the built and release of source code.
• To do documentation of functional and design specification
• Ensure the committed project deadline is met with quality
• Must have initiative to adapt with new technology such as web vulnerabilities and cyber-threats knowledge
• To design and develop as well as support enhancement to a large scale enterprise application
• Team player , good communication skills and interpersonal skills

Skills and specifications

• Solid understanding of web application security and 3/More tiers server architectures
• Knowledge of database design, deployment (include high availability) and performance improvement within the MySQL/MariaDB DBMS
• Must have strong development knowledge on Object-Oriented Software engineering & Web technologies (EJB ,JSP, JSF, Servlets, JQuery, CSS, XML)
• Working experience in enterprise level of Java EE for example Java Persistence, JSF implementation and Hibernate
• Strong knowledge in I.T. Security.
• Must be knowledgeable in Public Key Infrastructure (PKI)
• Familiar with EJBCA or Microsoft CA will be an advantage.
• Familiar with ICAO PKD standard will be an advantage.
• Candidate must be technically strong, highly analytic and resolve issue on a timely manner
• A variety of challenging work and experience of Scrum (AGILE methodologies) software development
• To adopt software engineering best practice including Test Driven Development, Source and Version Control, automated built and test

Education and Qualifications

• Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers/technology
• At least 3+ years of relevant experience in programming JAVA/J2EE and web services development

Responsibilities and Duties

• Perform functional analysis, software design, development, unit test,deployment and maintenance
• Collaborate closely with engineering team lead to discuss project requirements,design and technologies related research
• Work closely with senior research team on new technology exploration according to market demands
• Participate in software development life cycle and custom enterprise software development
• Able to troubleshooting applications, identifying and correcting software defeats
• To do documentation of functional and design specification
• Ensure the committed project deadline is met with quality
• Team player , good communication skills and interpersonal skills
• Any other tasks assigned by management deem necessary as and when required.

Skills and specifications

• Experience in Microsoft ATL, WTL,MFC and COM programming
• Competent in C and C++ development skills (Multi-processing and multithreading)
• Considerable knowledge of IT engineering research methods, techniques, and procedures.
• Define specification which includes customization requirements for new software system
• Experience in design, develop and integration with products such as smartcard driver, libraries, PKI middleware and software protection is a plus
• Know-how in Secure Programming is a plus
• Experience in mobility development (Android/iOS) is a plus
• Good leadership skill (team lead experience) with excellent communication
• Detail oriented, proven ability to work effectively both independently and in team based environment
• Attractive remuneration package and benefit for the right candidate

Education and Qualifications

• Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers/technology.
• Minimum 3 years of developing C/C++ application

Responsibilities and Duties

• Perform Project management/coordination tasks:

o Conduct meetings.
o Gather requirements and coordinate project team members to deliver the solutions required by customers.
o Analyze and clarify customer requirements.
o Draft documentation, conduct user acceptance tests and trainings.
o Manage Change Requests.
o Project communications and reporting.
o May be required to perform implementation tasks for minor projects.

• Engage in Pre-sales technical consultancy to advise potential clients on the possible solutions the company can offer.
• Support customers (local and overseas) by resolving issues (bug reports, quality, product delivery, technical questions, etc). This may require hands-on knowledge of the company’s products and solutions as well as coordination of technical team members across multiple countries.
• Any other tasks assigned by management deem necessary as and when required.

Skills and specifications

• Have experience in coordinating IT projects or Pre-sales technical consultancy or Post-sales Technical support.
• Good analytical skills.
• Good troubleshooting ability.
• Disciplined and meticulous when it comes to documentation and time management.
• Independent and self-motivated.
• Excellent customer service ethics.
• Experience in installation, configuration or troubleshooting of hardware and software is an advantage.
• Experience in Authentication, PKI or IT security products & solutions are an advantage.
• Experience in Project management is an advantage.
• Any Project Management certification is highly valued.

Education and Qualifications

• Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers/technology.
• Preferably with at least 3 years’ experience in professional programming or IT project coordination or 4 years experience in Pre-sales engineering / Post-sales technical support.
• Good command of English language is a must.

Responsibilities and Duties

1) Identify and establish contact with potential customers proactively. Able to open new accounts & manage them efficiently
2) Give courtesy call to potential customers and set up appointment with sales target when necessary.
3) Maintain relationship with new and existing customers to continue introduce company other products and services.
4) Respond to sales inquiries from new and existing customers.
5) Prepare and deliver presentation of company products and services at customer site/conferences/exhibitions.
6) Travelling to visit potential customers.
7) Conduct product training/demo for potential customers
8) Ensuring effective internal communication within the Sales & Marketing team.
9) Work closely with marketing team to maintain company advertisement in B2B including B2B website, forum, etc.
10) Prepare quotation and sales order for clients
11) Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
12) Negotiate agreement terms and closing down sales.
13) Attend to customer after-sales support services.
14) Assist and support customer on first level technical issue.
15) Discover new IT area that can benefit SecureMetric’s growth
16) Assist to identify the opportunities for upcoming products. Study new market for upcoming products or services as assigned by superior
17) Follow up with customer’s feedback and testing product(s) in order to support company product development roadmap.
18) Monitor and report any potential collaborators and competitor activities and identifying business threats and opportunities.
19) Commit to plan and meet the Sales target set by the Company.
20) Any other tasks assigned by management deem necessary as and when required

Skills and specifications

• Good communication, writing and customer service skills.
• Excellent problem solving and organization skills.
• Candidate should have good presentation skills
• Able to understand technical issue with effective presentation skills.
• Self-motivated and flexible to work with minimal supervision.
• Excellent written and verbal communication skills.
• Good interpersonal and communication skills.
• Tenacious work attitude.
• Should be able to work as a team member.
• Should have negotiation skills to deal with different kinds of customers.
• Able to meet deadlines along with working under pressure.
• Should be able to handle varied tasks.
• Flexible to work anytime.
• Willing to travel

Education and Qualifications

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Bahasa Malaysia, English
• Welcome fresh graduates to apply. Working experience in the related field will be an added advantage.

Responsibilities and Duties

• Point of contact for customers.
• Monitor and manage customer tickets via company’s ticketing system.
• Provide first level support to customers (local and overseas) by analyzing issues and if required, escalate to relevant subject matter experts for resolution.
• Track and coordinate customer support activities such as issue resolution, troubleshooting, technology/vulnerability updates/notifications, Preventive maintenance, Change requests, system patching, etc.
• Track customer maintenance contract renewals.
• Ensures Service levels committed to customers are met.
• Assist in increasing company revenue but cross-selling/up- selling to existing customers.
• Update Customer issues FAQ/Knowledgebase.
• Handle customer in-calls and out-calls (Phone, Email, walk-in).
• Hold 24-hour support mobile phone on rotation basis.
• Any other tasks assigned by management deem necessary as and when required.

Skills and specifications

• Have experience in customer service.
• Cheerful and patient personality.
• Good problem solving/troubleshooting ability.
• Good communication skills.
• Enjoys human interaction.
• IT Savvy and not afraid of technical jargons.
• Familiar with office software such as MS Word, Excel, Power Point, etc.
• Independent and self-motivated.
• Excellent customer service ethics.
• Experience in IT related Customer service is an advantage.
• Experience in installation, configuration and troubleshooting of hardware and software is an advantage.
• Experience in Project management is an advantage.

Education and Qualifications

• Minimum a diploma in any field (IT preferred) or possesses professional Customer Service or IT related Certification.
• Preferably at least 1 year experience in Customer service role such as front desk, Help desk or Tele-sales.
• Good command of written and spoken English.

i) Marketing
ii) Management Information System (MIS)
iii) Computer Science

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