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Frequently Asked Questions

SecureToken

  • 1. What is the passwords structure for SecureToken
  • SecureToken basically come with 2 levels passwords system, i.e. SO PIN (Security Officer PIN) and User PIN (End User PIN). SO PIN will be needed for accessing Administrator operations such as Initialization of Token, Unblocking User PINs, etc. User PIN will be needed for End User to authenticate with his/her own SecureToken.

  • 2. Do SecureToken USB Token require device driver installation? What will are the differences between ST2 and ST3 in term of installation?
  • A: Both SecureToken ST2 and ST3 are built based on HID Driverless architecture thus no device driver installation needed. However, for ST2 the middleware installation still required a CD-ROM whereas ST3 is built-in with a small flash chip sufficient to carry the middleware installer thus ST3 will not require any external media for complete installation.

  • 3. Why does SecureToken USB Token seem to work inconsistently when attached to a USB Hub?
  • A: We have found that some USB Hubs with internal power supplies seem to have electrical interference problems that can affect not only SecureToken but also to other USB devices. If it is necessary to use a Hub, try to select one with an external power supply.